Learning Lab: Communication and Resolution Programs: An Emerging Best Practice for Addressing Patient Harm
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Speaker:
Thomas H. Gallagher, MD, MACP
Professor and Associate Chair, Department of Medicine, University of Washington; Professor, Department of Bioethics and Humanities, University of Washington; Executive Director, Collaborative for Accountability and Improvement
In this webinar Dr. Gallagher will break down the foundational components of Communication and Resolution Programs (CRPs) and explain why they are a best practice to address patient harm. Core elements will include:
- An overview of CRPs and how they are a different approach to address patient harm
- An examination of the current state of CRPs, including the challenges and opportunities
- An introduction to the steps in the CRP process
- A preview of CRP implementation strategies
- The presentation will conclude with time for audience to ask Dr. Gallagher their CRP-related questions.
Learning Objectives:
- Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events
- List the core elements in the CRP process and why each of them matter
- Describe 3 keys to successful CRP implementation and 3 obstacles to avoid
- Articulate the ROI of a highly reliable CRP process
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